DEVOPS PROCESS MODEL ADOPTION IN SAUDI ARABIA: AN EMPIRICAL STUDY 10.5455/jjcit.71-1580581874 Mohammad Zarour,Norah Alhammad,Mamdouh Alenezi,Khalid Alsarayrah DevOps process model,Empirical study,Process adoption,Process assessment,Software process 50 24 15-Mar.-2020 2-May-2020 18-May-2020 Nowadays, IT organizations are not seeing DevOps as a competitive advantage or added value, but how can organizations survive if not adopting it? Many software development organizations are adopting DevOps software processes to foster better collaboration between development and operation teams, to improve the software development process’s quality and efficiency; therefore, it's very important to measure the adoption of DevOps by these organizations. Maturity models are used as a tool to assess the effectiveness of organizational processes on adopting certain practices and identify what capabilities they need to acquire next to improve their performance and reach a higher maturity level. Few DevOps maturity models have, recently, emerged as a means to assess DevOps adopted practices. This research aims to conduct an empirical field study to assess the DevOps adoption level in seven Saudi organizations using one of the published DevOps maturity models; namely, the Bucena model. The findings show that the adoption of DevOps in the surveyed Saudi organizations is promising; despite that, some factors related to DevOps culture, process and technology are weak and need more attention to enhance them to achieve better performance and continuous delivery.