
		<paper>
			<loc>https://jjcit.org/paper/60</loc>
			<title>EVALUATING THE ACCESSIBILITY OF KUWAITI E-GOVERNMENT WEBSITES</title>
			<doi>10.5455/jjcit.71-1557233833</doi>
			<authors>Iyad Abu Doush,Zainab AlMeraj</authors>
			<keywords>E-government Services,Accessibility,Blind,People with Disabilities,Web Accessibility Evaluation.</keywords>
			<citation>26</citation>
			<views>5130</views>
			<downloads>2775</downloads>
			<received_date>2019-05-08</received_date>
			<revised_date>21-Jun.-2019 and 18-Jul.-2019</revised_date>
			<accepted_date>2019-07-28</accepted_date>
			<abstract>Nowadays, the Web is used as a medium for providing different kinds of services for people. The needs of people 
with disabilities have to be taken into consideration when developing E-government. The objective of this work is 
to evaluate the Web accessibility issues facing people with disabilities in Kuwait in an attempt to identify problems, 
enhance  government  awareness  and  promote  inclusion.  In  order  to  evaluate  the  accessibility  of E-government 
services in Kuwait, we apply automatic and expert evaluation on the top 17 E-government services used in 2018 
in Kuwait. The obtained results show that 13 of the evaluated E-services are impossible to use and thus reveal a 
serious  weakness  in  adhering  to  the Web Content  Accessibility  Guidelines  (WCAG)  2.0 level  A for  most  of  the 
evaluated websites.  In  addition,  the  study  shows  the  importance  of following the task-based  approach when 
evaluating the accessibility of the websites, as navigation between different pages when completing each task can 
help in discovering other accessibility issues.</abstract>
		</paper>


